Journey Pool

Service Request

Estate Partnership Terms

Last Updated: 09/12/2025

These Estate Partnership Terms (“Agreement”) set out the rules and responsibilities between Jpool (Journey Pool) and estate owners or management (“Estate Partner”) for providing ride-sharing services within residential estates.

By submitting a Service Request or entering into a partnership, the Estate Partner agrees to these Terms.

1. Partnership Purpose

The partnership allows Jpool to operate within an estate to:

  • Provide safe, affordable, and organized ride-sharing for residents

  • Connect residents with verified riders

  • Implement community-focused transport solutions

2. Eligibility of Estate Partner

To qualify for partnership, the Estate Partner must:

  • Be the owner, manager, or authorized representative of the estate

  • Provide accurate estate information (location, number of residents, security contacts)

  • Ensure estate rules and security procedures are followed by Jpool riders and passengers

3. Estate Responsibilities

Estate Partners agree to:

  • Facilitate access for Jpool riders to the estate (gates, security, etc.)

  • Provide necessary documentation for verification purposes

  • Communicate with residents regarding Jpool services

  • Assist in promoting safe usage of the service within the estate

4. Jpool Responsibilities

Jpool agrees to:

  • Verify all riders operating within the estate

  • Ensure passengers are residents or authorized users of the estate

  • Provide a secure, reliable platform for ride bookings and payments

  • Maintain communication with estate management for safety, complaints, and updates

  • Respond promptly to emergencies reported from within the estate

5. Ride Operations

  • Rides are booked and managed through the Jpool app

  • All payments are processed in-app and follow the standard Jpool pricing model

  • Jpool may adjust operations based on rider availability, resident demand, and estate-specific rules

6. Safety and Liability

  • Jpool implements safety measures including rider verification, SOS support, and trip tracking

  • Estate Partners should inform residents about safety guidelines

  • Jpool is not liable for accidents, personal injury, or property damage caused by riders, passengers, or third parties

  • Estate Partners are responsible for internal estate rules and security compliance

7. Communication and Feedback

  • Estate Partners will receive updates regarding service operations

  • Feedback from residents or management may be used to improve services

  • Estate Partners agree to notify Jpool of security concerns, ride issues, or emergencies

8. Termination of Partnership

Either party may terminate the partnership by:

  • Providing written notice 30 days in advance

  • Immediate termination in cases of unsafe practices, fraud, or repeated violations of these Terms

Termination does not absolve either party from fulfilling obligations incurred before termination.

9. Updates to Terms

  • Jpool may update these Estate Partnership Terms periodically

  • Estate Partners will be notified via email or app notifications

  • Continued participation constitutes acceptance of updated Terms

10. Contact Information

For questions regarding the Estate Partnership Terms:

Email: support@thejourneypool.com