Privacy Policy
Last Updated: 09/12/2025
This Privacy Policy explains how Jpool (Journey Pool) (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use the Jpool mobile application, website, and related services (“Platform”).
By using Jpool, you agree to the terms described in this Privacy Policy.
If you do not agree, please do not use the Platform.
1. Information We Collect
We collect the following types of information to operate and improve our services:
1.1 Personal Information
Full name
Phone number
Email address
Profile photo (optional)
Estate of residence
Account login credentials
1.2 Location Information
Real-time GPS location during rides
Pickup and drop-off locations
Route data and ride history
1.3 Verification Information (Riders Only)
Government-issued ID
Estate or residency verification documents
Vehicle details (plate number, model, etc.)
Riders profile information
1.4 Payment Information
Card details (processed securely by third-party payment partners)
Transaction history
Wallet or in-app balance information
1.5 Communication Data
In-app messages
Support requests
Feedback and ratings
1.6 Device Information
Phone model
Operating system
App version
IP address
Device identifiers
2. How We Use Your Information
We use the information collected to:
2.1 Provide and Improve the Service
Match passengers with riders
Calculate fares
Process payments
Track rides in real time
2.2 Safety and Verification
Verify riders and residents
Detect fraud
Support emergency/SOS features
2.3 Communication
Send ride updates
Respond to support requests
Send important notifications
2.4 Analytics and Product Improvement
Monitor app usage
Improve app performance
Enhance user experience
3. How We Share Your Information
We do not sell personal data.
We only share information with:
3.1 Riders and Passengers
To complete the trip (name, pickup point, etc.).
3.2 Verified Third Parties
Payment processors, verification services, mapping providers.
3.3 Estate Security
Where estate verification or safety requires it.
3.4 Legal Authorities
When required by law.
3.5 Emergency Situations
During SOS alerts.
4. How We Protect Your Information
We use:
Data encryption
Secure servers
Access control
Regular audits
No system is fully secure; users should keep accounts protected.
5. Your Rights
You may:
5.1 Access Your Information
Request a copy of your stored data.
5.2 Update Your Information
Edit your details in the app.
5.3 Delete Your Account
Request account deletion.
5.4 Withdraw Consent
Stop certain uses like marketing.
To exercise rights: support@jpool.com
6. Data Retention
We keep data only as long as needed for:
Operating the service
Safety
Legal compliance
Rider verification data may be retained for safety or legal reasons even after account deletion.
7. Children’s Privacy
Jpool is not for individuals under 18.
We do not knowingly collect data from minors.
8. Third-Party Services
External partners have their own privacy policies.
We are not responsible for their practices.
9. Cookies and Tracking
We may use cookies for:
Login convenience
Analytics
Performance improvements
Disabling cookies may affect functionality.
10. Changes to This Policy
We may update this Privacy Policy.
Users will be notified through app alerts, email, or website updates.
Continued use means acceptance of updated terms.
11. Contact Information
For questions or complaints:
Email: support@jpool.com