Privacy Policy

Last Updated: 11 June 2026

Quick Summary

We know privacy policies can be long, so here is a simple overview of how J-Pool uses your information.

J-Pool collects basic details such as your name, contact information, account details and community membership information. We use this information to help you coordinate shared journeys, called Pools, within trusted communities.

Where needed, we may collect verification, location, payment and safety-related information to support trust, coordination, payments, emergency response and platform security.

We may share limited information with other Pool participants, Community Admins and trusted service providers only where necessary to operate the platform, provide support, process payments, improve safety, or meet legal requirements.

You remain in control of your personal data and can request access, correction, deletion, restriction, portability or withdrawal of consent where applicable.

J-Pool is a community-based journey coordination platform. We do not operate transport services, employ drivers, own vehicles, or act as a taxi, private hire, bus, coach or transport operator.

Please read the full policy below for more detail.

1. Introduction

This Privacy Policy explains how J-Pool, also known as Journey Pool, collects, uses, stores, shares and protects your personal information when you use our website, mobile application, community onboarding forms, admin dashboards, support channels and related services.

In this Privacy Policy, “J-Pool”, “we”, “our” or “us” refers to the J-Pool platform powered by Eykegai , unless otherwise stated in local onboarding, partnership or community documents.

J-Pool is designed to help people within trusted communities coordinate shared journeys. These communities may include workplaces, residential communities, universities, churches, faith-based groups, associations, estates, neighbourhoods and other organised groups.

We process personal data in accordance with applicable data protection laws, including where relevant:

• UK GDPR and the Data Protection Act 2018;

• Nigeria Data Protection Act 2023;

• Other applicable privacy, data protection, electronic communications and consumer protection laws.

This Privacy Policy applies to users in both the United Kingdom and Nigeria, unless a separate local privacy notice applies.

2. Key J-Pool Terms

To keep this policy consistent with the J-Pool platform, the following terms are used:

Pool means a shared journey coordinated through J-Pool. A Pool may include one Host and one or more Pals.

Host means the person who creates, publishes or organises a Pool.

Pal means a Pool Member who requests to join, joins, or books a seat in a Pool.

Community means a closed or organised group using J-Pool, such as a workplace, estate, university, church, faith-based group, association, neighbourhood or other trusted community.

Community Admin means an approved person or organisation representative who helps manage onboarding, verification, membership, community access or safety within a Community.

Platform means the J-Pool mobile app, website, admin tools, community onboarding forms, support channels and related services.

Where older app screens, test builds or support messages use words such as “trip”, “ride”, “driver” or “rider”, those words should be understood in line with J-Pool’s community Pool model. For example, “trip” means “Pool”, “Pool Creator” means “Host”, and “Pool Member” means “Pal”.

3. Who Controls Your Data

For the purposes of data protection law, Eykegai Limited, operating J-Pool, is the data controller for personal data collected directly through the J-Pool Platform.

In some cases, a Community, partner organisation or service provider may also act as an independent controller or processor depending on how they use personal data. For example, a Community organisation may provide or confirm membership information for onboarding or verification.

Where a third-party provider processes payments, maps, identity checks, hosting, analytics or messaging, that provider may process your data under its own privacy policy or under a data processing arrangement with J-Pool.

4. Information We Collect

We collect only the information needed to operate, protect, improve and support the J-Pool Platform.

4.1 Account and Profile Information

When you create or use an account, we may collect:

• Full name;

• Email address;

• Phone number;

• Profile photo;

• Password or authentication details;

• Account preferences;

• Community affiliation;

• User role, such as Host, Pal, Community Admin or support user;

• Ratings, feedback and trust indicators.

4.2 Community and Onboarding Information

To help keep Pools community-based and trusted, we may collect:

• Community name or invitation code;

• Membership confirmation;

• Organisation, estate, workplace, university, church, association or group details;

• Community approval or verification status;

• Information submitted through Community signup or onboarding forms;

• Community Admin notes or status updates where relevant.

4.3 Identity, Vehicle and Verification Information

Where verification is required, we may collect:

• Government-issued identity document details;

• Selfie or profile image for identity matching;

• Date of birth or age confirmation;

• Driver’s licence details where a Host is driving;

• Vehicle make, model, colour, registration number or licence plate;

• Vehicle ownership or permission information where relevant;

• Insurance details where required;

• Community-based validation information;

• Verification status and verification history.

We may use third-party identity verification providers to help us confirm identity, reduce fraud and improve Platform safety.

4.4 Pool and Journey Information

When you create, request to join, join or complete a Pool, we may collect:

• Pickup and drop-off locations;

• Meeting points;

• Destination or general journey area;

• Pool date and time;

• Seat availability;

• Seat booking status;

• Booked-seat contribution or Pool amount;

• Pool history;

• Cancellation information;

• Completion status;

• Ratings, reviews, reports or feedback.

4.5 Location Information

Depending on your device settings and the features you use, we may collect:

• Approximate location;

• Real-time location during an active Pool;

• Pickup and drop-off coordinates;

• Route-related information;

• Location data needed for safety, emergency response or Pool completion.

We do not collect real-time location continuously when it is not needed for J-Pool functionality.

4.6 Payment and Transaction Information

Where payments are enabled, we may collect or receive:

• Payment status;

• Transaction reference;

• Booking or seat payment history;

• Refund or cancellation information;

• Payout status for Hosts;

• Limited payment details received from payment providers.

Full card or bank payment details are processed securely by third-party payment providers. J-Pool does not intentionally store full payment card details on its own systems.

4.7 Communication and Support Information

We may collect:

• Messages sent through in-app chat;

• Support requests;

• Emails and contact form submissions;

• Safety reports;

• Dispute information;

• Complaints and resolution notes;

• Feedback, ratings and survey responses.

4.8 Device, Technical and Usage Information

When you use the app or website, we may collect:

• IP address;

• Device type;

• Operating system;

• Browser type;

• App version;

• Device identifiers;

• Mobile network information;

• Login information;

• Usage activity;

• Search queries;

• Feature interactions;

• Crash logs;

• Performance data;

• Security logs.

4.9 Information from Third Parties

We may receive information from:

• Authentication providers, such as Google sign-in;

• Payment providers;

• Mapping and navigation providers;

• Identity verification providers;

• Community or partner organisations;

• Customer support tools;

• Analytics and performance tools.

For example, if you sign in using Google, we may receive your name, email address and profile image, depending on your Google settings.

5. How We Use Your Information

We use your information for the following purposes.

5.1 To Provide the J-Pool Platform

We use your data to:

• Create and manage your account;

• Onboard you into a Community;

• Enable you to create, search for, request to join, join and manage Pools;

• Show relevant Pools within your Community or location area;

• Process bookings, payments, contributions, refunds and payouts;

• Provide location-based features;

• Enable communication between Hosts, Pals, Community Admins and support;

• Send Pool updates, confirmations and service notifications.

5.2 To Support Safety, Trust and Verification

We use your data to:

• Verify identity where required;

• Confirm Community membership;

• Help prevent fraud, misuse, impersonation and prohibited activity;

• Support emergency or SOS features;

• Investigate incidents, complaints and disputes;

• Support Community Admins in maintaining trusted Community access;

• Protect users, Communities and the Platform.

5.3 To Provide Customer Support

We use your data to:

• Respond to enquiries;

• Resolve technical issues;

• Investigate payment, Pool or account problems;

• Handle complaints and safety reports;

• Communicate with you about support outcomes.

5.4 To Improve J-Pool

We use your data to:

• Understand how users interact with the Platform;

• Improve app and website performance;

• Fix bugs;

• Develop new features;

• Improve search, matching, onboarding, verification and safety processes;

• Analyse usage trends in an aggregated or anonymised way where possible.

5.5 To Communicate with You

We may send:

• Account notifications;

• Pool confirmations;

• Pool updates;

• Payment confirmations;

• Safety alerts;

• Community updates;

• Service announcements;

• Support responses;

• Marketing or promotional messages where permitted or where you have consented.

You can manage app notifications through your device settings or app settings. You can opt out of marketing communications where applicable.

5.6 To Meet Legal and Compliance Requirements

We may use your data to:

• Comply with legal obligations;

• Keep appropriate financial and transaction records;

• Respond to lawful requests from authorities;

• Enforce our Terms and Conditions;

• Protect our legal rights;

• Support regulatory, tax, accounting, audit or safety obligations.

6. Legal Basis for Processing

Where UK GDPR applies, we rely on one or more lawful bases depending on the purpose of processing.

6.1 Contractual Necessity

We process data where necessary to provide the J-Pool service to you, including account creation, Pool coordination, bookings, payments, support and Platform access.

6.2 Consent

We rely on consent where required, such as for certain marketing messages, optional location permissions, optional profile features, or where the law requires consent for a specific activity.

You can withdraw consent at any time where consent is the lawful basis. Withdrawing consent may affect your ability to use certain features.

6.3 Legitimate Interests

We may process data where necessary for our legitimate interests, provided your rights and freedoms do not override those interests. This may include fraud prevention, Platform security, service improvement, safety monitoring, dispute resolution, analytics and Community trust features.

6.4 Legal Obligation

We process data where necessary to comply with legal, tax, accounting, safety, regulatory or law enforcement obligations.

6.5 Vital Interests

In rare emergency situations, we may process or share information where necessary to protect someone’s life, health or safety.

For users in Nigeria, we process personal data in line with applicable lawful bases and principles under the Nigeria Data Protection Act and related guidance.

7. How We Share Your Information

We do not sell your personal data.

We only share your information where necessary for the purposes described in this Privacy Policy.

7.1 With Other Pool Participants

When you create, request to join, join or participate in a Pool, limited information may be shared with other participants to make coordination possible.

A Pal may see information such as:

• Host’s name;

• Profile photo;

• Rating or trust indicators;

• Vehicle information where relevant;

• Pool time, meeting point and journey information;

• Approximate or real-time location during an active Pool where enabled.

A Host may see information such as:

• Pal’s name;

• Profile photo;

• Rating or trust indicators;

• Pickup or meeting point information;

• Booking or request status;

• Contact or in-app communication details where needed.

7.2 With Community Admins

Where you join J-Pool through a Community, limited information may be shared with authorised Community Admins to support onboarding, verification, Community management, safety and dispute resolution.

This may include:

• Name;

• Contact details;

• Community membership status;

• Verification status;

• Pool participation information relevant to that Community;

• Safety reports or incident information where necessary;

• Emergency escalation information where applicable.

Community Admins must only use this information for legitimate Community, safety, onboarding or support purposes.

7.3 With Service Providers

We may share data with trusted third-party service providers that help us operate J-Pool, including:

• Cloud hosting providers;

• App infrastructure providers;

• Payment processors;

• Mapping and navigation services;

• Identity verification providers;

• Analytics providers;

• Customer support tools;

• Email, SMS and push notification services;

• Security and fraud prevention tools.

These providers are expected to process information only as needed to provide their services and in line with applicable data protection requirements.

7.4 With Community or Partner Organisations

Where a Community, employer, estate, university, church, association or other partner organisation is involved in onboarding or managing a J-Pool Community, we may share limited information needed to confirm membership, support onboarding, manage access, investigate incidents or coordinate Community-level support.

7.5 In Emergency or Safety Situations

Where necessary to protect safety, respond to an SOS alert, investigate an incident, or support urgent assistance, we may share relevant information with:

• Emergency contacts;

• Community Admins;

• J-Pool support;

• Police, ambulance, fire or other emergency services;

• Relevant authorities or safeguarding bodies where legally appropriate.

This may include your name, phone number, live or last-known location, Pool details, vehicle details, emergency contact details and incident information.

7.6 For Legal Reasons

We may disclose information where required or permitted by law, including to:

• Comply with court orders;

• Respond to lawful government or regulatory requests;

• Enforce our Terms and Conditions;

• Protect the rights, property or safety of J-Pool, users, Communities or others;

• Investigate fraud, abuse, security threats or prohibited activity.

7.7 Business Transfers

If J-Pool or Eykegai Limited is involved in a merger, acquisition, investment, restructuring, sale of assets or similar transaction, personal data may be transferred as part of that process, subject to appropriate safeguards.

7.8 With Your Consent

We may share your information for other purposes where you have given clear consent.

8. Location Data

Location data is important for some J-Pool features, but we aim to use it only where needed.

8.1 Why We Use Location Data

We may use location data to:

• Show relevant Pools near you or within your Community;

• Help Hosts and Pals coordinate pickup, meeting and drop-off points;

• Support route planning and estimated journey information;

• Help confirm Pool start, progress or completion;

• Enable real-time tracking during an active Pool where available;

• Support safety, emergency alerts and incident response;

• Reduce misuse, fraud or false completion reports.

8.2 When Location Data Is Collected

We may collect location data when:

• You allow location access on your device;

• You search for or create a Pool;

• You join or manage an active Pool;

• You use navigation, route or tracking features;

• You use SOS or emergency features.

8.3 Background Location

During an active Pool, the app may collect location data in the background to support route tracking, safety features and Pool coordination, even when the app is not open on your screen.

Background location should only be used where necessary for active Pool functionality, safety, or emergency response.

8.4 Managing Location Permissions

You can manage location permissions through your device settings. If you disable location access, some J-Pool features may not work properly, including nearby Pool search, real-time coordination, safety tracking and emergency location support.

9. Identity Verification, Safety and Emergency Contacts

J-Pool is built around trusted Communities. To help protect users, we may use identity checks, Community validation and safety tools.

Where enabled, we may ask users to provide identity documents, profile photos, driver’s licence details, vehicle information, insurance information, emergency contact details or other verification information.

Emergency contact details may be used only where necessary for safety, emergency response, incident reporting or urgent support.

Where automated tools are used to assist verification, fraud prevention or safety checks, J-Pool may also use human review where appropriate, especially where a decision affects account access, verification or safety status.

10. Payments

Where payments are available through J-Pool, payments are processed by third-party payment providers.

J-Pool may receive transaction information such as payment status, transaction reference, Pool amount, refund status and payout information. We do not intentionally store full payment card details on our own systems.

Payment providers may process your data under their own privacy policies and security standards.

11. Cookies, Analytics and Similar Technologies

Our website and app may use cookies, device identifiers, analytics tools and similar technologies to:

• Keep users signed in;

• Remember preferences;

• Improve functionality;

• Understand Platform usage;

• Monitor performance;

• Detect errors and crashes;

• Improve security;

• Support marketing where permitted.

Where legally required, we will ask for your consent before using non-essential cookies or similar tracking technologies.

You can manage cookies through your browser settings and, where available, through cookie preference tools on the website.

12. Push Notifications and Communications

We may send push notifications, emails, SMS messages or in-app messages for:

• Pool confirmations;

• Pool updates;

• Pal requests;

• Host updates;

• Arrival or meeting point updates;

• Payment confirmations;

• Safety alerts;

• Support responses;

• Community updates;

• Important service announcements;

• Marketing messages where permitted.

You can manage push notifications through your app or device settings. You can opt out of marketing communications where applicable.

13. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including Platform functionality, safety, verification, legal compliance, accounting, fraud prevention and dispute resolution.

Retention periods may vary depending on the type of data and legal requirements.

As a general guide:

• Account information is kept while your account is active and for a reasonable period after closure where needed for safety, legal or backup purposes;

• Pool history and transaction records may be retained for legal, tax, accounting, safety and dispute purposes;

• Verification records may be retained for as long as necessary to maintain trust, prevent fraud and meet legal obligations;

• Location data from active Pools is retained only for as long as reasonably necessary for coordination, safety, dispute resolution and legal purposes;

• Support messages and complaints may be retained for a reasonable period to help resolve issues and improve service;

• Data may be retained longer where required for legal claims, investigations, regulatory obligations or safety incidents.

Where possible, we may anonymise or aggregate data so it no longer identifies you.

14. Data Security

We use appropriate technical and organisational measures to protect your information.

These measures may include:

• Secure cloud infrastructure;

• Encryption where appropriate;

• Access controls;

• Authentication safeguards;

• Monitoring and logging;

• Data minimisation;

• Internal access restrictions;

• Security updates;

• Staff and admin access controls.

However, no online platform, app, website or transmission method is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your data.

15. International Data Transfers

Your personal data may be stored or processed in countries outside your country of residence, including where our service providers, cloud providers, support tools or technical partners are located.

Where personal data is transferred internationally, we aim to use appropriate safeguards required by applicable law, such as contractual protections, data processing agreements, adequacy arrangements or other lawful transfer mechanisms.

16. Your Rights

Depending on where you live and which law applies, you may have rights over your personal data.

These may include the right to:

• Access your personal data;

• Request correction of inaccurate data;

• Request deletion of your data;

• Restrict certain processing;

• Object to certain processing;

• Request data portability;

• Withdraw consent where processing is based on consent;

• Complain to a data protection authority.

You can update some account information through the app or website. For other privacy requests, contact us using the details below.

We may need to verify your identity before responding to certain requests. Some requests may be subject to legal, safety, fraud prevention, accounting or dispute-related retention requirements.

17. Children’s Privacy

J-Pool is not intended for users under 18 years old.

We do not knowingly collect personal data from children under 18. If we become aware that a child has provided personal data, we will take steps to delete it where required.

18. Third-Party Links and Services

The J-Pool app or website may contain links to third-party websites, tools or services. These may include payment providers, maps, identity verification tools, social sign-in providers or Community partner websites.

This Privacy Policy does not apply to third-party websites or services that are not controlled by J-Pool. We encourage you to read their privacy policies before using them.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Platform, legal requirements, safety practices or business operations.

Where changes are material, we may notify you through the app, website, email or other appropriate channels.

The “Last Updated” date at the top of this policy shows when it was last revised.

20. Contact Us

If you have questions, concerns or requests about this Privacy Policy or how J-Pool handles personal data, please contact us:

Privacy and Support Email: support@thejourneypool.com
General Enquiries: info@thejourneypool.com
Platform: J-Pool / Journey Pool

If you are in the United Kingdom, you may also have the right to complain to the Information Commissioner’s Office.

If you are in Nigeria, you may also have the right to contact the Nigeria Data Protection Commission.

21. Relationship with Our Terms

This Privacy Policy should be read together with the J-Pool Terms and Conditions, Community Guidelines, Safety Policy and any Community-specific onboarding terms that apply to your use of the Platform.

By using J-Pool, you acknowledge that you have read and understood this Privacy Policy.