Privacy Policy
Last Updated: 23/04/2026
Quick Summary
We know privacy policies can be long — so here’s a simple overview of how J-Pool uses your information.
- We collect basic details like your name, contact information, and account data
- We use this information to help you coordinate journeys within your community
- We may share limited information with other participants and trusted service providers where necessary
- You remain in control of your data and can request access, updates, or deletion
J-Pool is a coordination platform — we do not operate transport services.
For full details, please read the complete policy below.
1. Introduction
This Privacy Policy explains how J-Pool (Journey Pool) collects, uses, and protects your information when you use the platform.
J-Pool is operated by Eykegai Limited, which acts as the data controller.
We process personal data in accordance with applicable laws, including:
- UK GDPR and the Data Protection Act
- Nigeria Data Protection Act (NDPA)
2. Information We Collect
We collect information necessary to operate and improve the platform.
2.1 Personal Information
- Full name
- Email address
- Phone number
- Profile information
- Identity verification details (where required)
2.2 Location Information
- Location data used for coordination
- General location information where applicable
2.3 Verification Information
- Identity documents (where required)
- Community-based validation
2.4 Payment Information
- Payment details processed securely by third-party providers
- Transaction history
2.5 Communication Data
- Messages and support requests
- Feedback and ratings
2.6 Device Information
- IP address
- Device type
- Browser and usage data
3. How We Use Your Information
We use your data to:
3.1 Provide and Improve the Platform
- Manage accounts
- Enable coordination of shared journeys
- Process payments
- Support real-time features
3.2 Safety and Verification
- Verify identities
- Maintain trust within communities
- Support incident reporting
3.3 Communication
- Send updates and notifications
- Respond to support requests
3.4 Analytics and Improvement
- Improve platform performance
- Understand usage patterns
4. How We Share Information
We only share information where necessary.
4.1 Participants within your Community
Information may be shared to enable coordination.
4.2 Service Providers
With trusted third parties (e.g. hosting, payments).
4.3 Community or Partner Organisations
Where required for onboarding or coordination.
4.4 Legal Requirements
Where required by law or regulatory authorities.
4.5 Emergency Situations
To support safety and response in critical situations.
5. Legal Basis for Processing (UK Users)
For users in the United Kingdom, we process data based on:
- Consent
- Contractual necessity
- Legal obligations
- Legitimate interests
6. How We Protect Your Information
We use appropriate safeguards, including:
- Data encryption
- Secure servers
- Access controls
No system is completely secure, but we take reasonable steps to protect your data.
7. Your Rights
You have the right to:
- Access your data
- Update your information
- Request deletion
- Withdraw consent
To exercise these rights, contact:
support@thejourneypool.com
8. Data Retention
We retain data only as long as necessary for:
- Platform functionality
- Legal compliance
- Safety and verification
9. Children’s Privacy
J-Pool is not intended for users under 18.
10. Cookies and Tracking
We use cookies to:
- Improve functionality
- Understand usage
- Enhance user experience
11. Changes to This Policy
We may update this policy from time to time.
Continued use of the platform constitutes acceptance of any updates.
12. Contact
For questions regarding this policy: